Our Privacy Policy

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DAY CARE

If your dog attends the day care unit, whether regularly or ad hoc, we keep information that you have given us when your dog came on the first day.  You are entitled to ask for a copy of this information at any time; we are allowed to make a charge for producing this for you but we choose not to.

The information is kept in paper format; in addition email addresses are securely stored by our email provider.  The files are kept in a locked filing cabinet with access restricted to management.  A card index is kept which includes details of your dog and your contact telephone numbers; this index is available to all staff in case of emergency so they can contact you if need be.  It may be that in the future we will change our procedures to keep your information in electronic format.  If we do so we will inform you before the change comes in with details of how we will keep them secure.

We do not share your information with anyone.  The only exception to this would be if we were required to release information to the Police or other official Government body in regard to any investigation they might wish to carry out.  

We keep these records for as long as your dog is attending day care, and for up to a year after it’s last visit.  After this we will shred them, using a secure shredding service, and will require you to complete new forms should you wish to bring your dog back to us.  

We require that you keep the information that we hold up to date whilst your dog is attending day care; specifically your telephone contact numbers and your dog’s vaccination records must be current.  New legislation is being discussed which may require us to keep more records, for example about treatment for parasites that you give your dog; we will inform you if and when this comes into force.

You have the right to ask us to destroy the information that we hold about you.  However, for safe operation of the day care unit, and to keep compliant with our Licence requirements, if you wish us to do so we will be unable to accept your dog for day care.

DOG WALKING

If your dog is walked by us, whether regularly or ad hoc, we keep information that you have given us when we came to your house to meet you and your dog and agree the work we would do for you.  You are entitled to ask for a copy of this information at any time; we are allowed to make a charge for producing this for you but we choose not to.

The information is kept in paper format; in addition email addresses are securely stored by our email provider.  The files are kept in a locked filing cabinet with access restricted to management.  A card index is kept which includes details of your dog, your address and your contact telephone numbers; this index is available to all staff in case of emergency so they can contact you if need be.  If we hold a key to your house it is kept separately in a secure safe and we do not put identifying information on the key.

It may be that in the future we will change our procedures to keep your information in electronic format.  If we do so we will inform you before the change comes in with details of how we will keep them secure.

We do not share your information with anyone.  The only exception to this would be if we were required to release information to the Police or other official Government body in regard to any investigation they might wish to carry out.  

We keep these records for as long as we are walking or visiting your dog for you, and for up to a year after our last visit.  After this we will shred them, using a secure shredding service, and will require you to complete new forms should you wish us to recommence working with your dog.  At that time, if we still hold a key for your house, we will contact you to arrange to return it to you.

We require that you keep the information that we hold up to date whilst we are walking and/or visiting your dog; specifically your telephone contact numbers and address must be current.  There is currently no legislation covering dog walkers; if any should come into force we will contact you.

You have the right to ask us to destroy the information that we hold about you.  However in order to walk and/or visit your dog safely we regret that we will be unable to do so without this information.  

TRAINING

If you attend any of our training classes or come to us for a one-to-one session(s) we keep some information about your dog and you.  We keep this to a minimum; generally only your telephone contact number and/or email address, along with information about your dog.  Until recently we also kept your postal address; as of 1st May 2018 we will only hold this for people who have requested a home visit under special circumstances.  If you have given us your postal address in the past it was destroyed on 1st May 2018.

We hold this information in paper format; in addition email addresses are securely stored by our email provider.  The files are kept in a locked filing cabinet with access restricted to management.

If you have attended a one-to-one session then information about your dog which will include your surname and any advice we have given and why is kept electronically, and is safely stored using Google’s secure online storage.  We keep this for the purposes of updating any advice you may request of us in the future, and for showing that we have given correct advice to professional training bodies that we belong to.

GROOMING

The grooming service at Totally Canine is provided by Heads & Tails Grooming; you should check their website http://headsandtails.info/ for information.

WORKSHOPS

 

If you book to come on a workshop here we keep information that you have given us when you booked.  You are entitled to ask for a copy of this information at any time; we are allowed to make a charge for producing this for you but we choose not to.

 

The information is kept in paper format; in addition email addresses are securely stored by our email provider.  The files are kept in a locked filing cabinet with access restricted to management.   

It may be that in the future we will change our procedures to keep your information in electronic format.  If we do so we will inform you before the change comes in with details of how we will keep them secure.

We do not share your information with anyone.  The only exception to this would be if we were required to release information to the Police or other official Government body in regard to any investigation they might wish to carry out.  

We keep these records until after the workshop has been completed.  After this we will shred them, using a secure shredding service, and will require you to complete new forms for any other workshop you book.  If the guest speaker of the workshop has promised to send notes on we will keep your email addresses until after this task has been completed.

We require that you keep the information that we hold up to date between booking a workshop and attending it; specifically your telephone contact numbers must be current.  

You have the right to ask us to destroy the information that we hold about you.  Please let us know in writing or by email if you wish us so to do.  It will be shredded using a secure shredding service.

MAILING LIST

If you wish to be kept informed of available workshops or other news you can be added to our mailing list by ticking the box on the workshop booking form or requesting us to do so in writing or by email.  You can request to be taken off the mailing list at any time and it will be done.

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